Account deletion

How to request deletion

• Send an email to hey@reemite.com with the subject “Account deletion”, from your Reemite account's email address.
• Include your account's phone number or Reemite code.
• We confirm receipt and, if needed, check that the request really comes from you.
• The account is deleted within 30 days of that check.

Before deletion

• Withdraw the balance of each of your accounts: an account cannot be deleted while it holds money.
• Wait for pending transactions (withdrawals, top-ups, transfers) to complete.
• If you are in an ongoing Likiliba, settle your contributions and debts to the group, or leave it under its rules.

What is deleted

• your access to the account: credentials, password and PIN;
• your profile: photo, preferences, devices and notification tokens;
• your virtual cards, which are terminated;
• any data not subject to a retention obligation.

What is kept

The law requires us to keep some data after an account is closed, generally for at least five years:

• transaction history and accounting records;
• identity documents and verification results;
• the security log.

This data is then only used to meet those obligations and is deleted at the end of the legal period. Messages already shared in a Likiliba group stay in the group's history, where your name shows as a former member.

Deleting only some data

You can also ask for some data to be deleted without closing your account, for example your profile photo: write to hey@reemite.com. In the app, you can already delete your own Likiliba messages and remove your profile photo.